We have started our operations in 2006 to provide medical imaging services to the medical community of Dubai and their patients. This followed our research in 2005 indicating a need for premier quality imaging center and reliable reporting.
When we started, the challenges were very high especially since we were the fourth center to open in a competitive market; further, the growth rate in Dubai was very high and so was inflation.
From our first day of operation, we insisted on providing quality service to our patients and to our referring physicians. We have been following very high standards of medical diagnostic services since. To make sure that our services follow high international standards, we applied for ISO accreditation when we started our laboratory, and in April 2010, we got Accreditation with ISO 15189. In April 2012, we were the first center to be accredited in the area by Accreditation Canada with Gold Standard. We were also the first center to use RIS/PACS system.
At the start of financial crisis, we have decided to expand and we are the first to get 1.5 Tesla Extremity MRI, and up until now, we are the only center to have it in the region. For the last two years, we started the expansion of the new center in Dubai in Umm Suquem 2 in order to service the procedures we cannot do in our Main center and to cater to the needs of patients living near the western area of Dubai and we are very proud of what we have made. We are the first center to install Siemens AERA, state of the art 1.5 Tesla which is fully-loaded with hardware and software that includes special Neuro package, MRI Breasts package and a table with built-in coil for total spine and total body imaging. We can do MR Enterography MRLiver, MRCP, MR Angiography, and MR Venography. The MRI gantry opening is 70cm instead of the usual 60 cm. The depth of gantry measures 140 cm instead of the usual 2.2 meters So we have got the benefits of both concepts-- the high resolution of the 1.5 Tesla Closed MRI machine and the openness of the Open MRI Machine.
Our radiologists and pathologists follow the highest standards of quality reporting practiced in United Kingdom, USA and Canada.
We would like to thank all government agencies who helped us in getting this center built-up quickly, especially Dubai Health Authority, Dubai Municipality, DEWA and above all, we thank the strong support we receive from His Highness Sheikh Mohammad Bin Rashid Al Maktoum.
It is our commitment to keep improving and growing knowingly we are considered now one of the biggest independent diagnostic center in UAE.
This Patient Bill of Rights is in accordance with DHA Rules and Regulations.